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MODIFICATIONS AND CANCELLATION
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
FULL COVERAGE Return/ Exchange Policy
1. Stained.
2. Wrong or mismatched size, style, color.
3. The shipment is lost in transit.
LIMITED COVERAGE Return/ Exchange Policy
Customers need to pay for the return postage fees and replacement postage fees. Shipping fees are non-refundable.
1. Choose the wrong size for the product.
2. Personal reasons due to personal taste, changed mind, etc…
NO Return/ Exchange
1. Custom size order.
2. The package is returned due to the wrong/ incomplete shipping address which the buyer provides.
3. The buyer sends the item back/ refuses the package without proper return requests.
4. The shipment is lost or stolen when the shipping carrier updates that package has been delivered
5. Products that exceed the return processing time limit.
6. Coupon code or gift card.
7. The product model in the shopping order applied for return or exchange does not match the product sent back.
Returns & Exchange Service Procedure:
• Contact our customer support team via email to request return authorization and instructions, attaching clear photos of any quality issues.
• Inform customer service of your return request in advance to ensure acceptance.
• Follow provided return instructions carefully to avoid additional costs or lost packages.
RETURN ADDRESS:
Receiver: Fatase
Address: 240 E 49th St, Los Angeles, CA 90011, United States.
Phone number: +1 916-245-2619
Cautions:
1. Returned items must be new, unworn, and in original condition.
2. Coupon codes expire after use and cannot be restored after return.
Refund Procedure:
1. After receiving your return, we typically process refunds within 1-3 business days, notifying you via email.
2. Refunds are processed using the original payment method, with the possibility of alternative methods upon mutual agreement.
3. Allow approximately 10 business days for the refund to reflect in your account, subject to your payment provider’s processing time. Inquiries beyond this period should be directed to your financial institution.